Digital Delivery
LBG Software primarily provides digital software, SaaS and technology services.
There is generally no physical delivery of products.
Where access is purchased or activated, the relevant service may be delivered electronically through:
- An online account
- A web application
- A digital download
- An API or other electronic integration
- Another digital method communicated to the customer
Access
Where payment is successfully completed and the relevant service is available for immediate activation, access may be provided automatically.
In other cases, access may require account verification, administrative approval, configuration or implementation.
Delays
Access or service delivery may occasionally be delayed because of:
- Payment verification
- Account verification
- Technical issues
- Security checks
- Required configuration
- Third-party service interruptions
- Information missing from the customer
Where a material delay occurs, we will take reasonable steps to communicate with the affected customer.
Custom Development
For custom software or professional services, delivery dates and milestones will be agreed separately with the customer.
The applicable proposal, quotation, statement of work or agreement will take precedence where specific delivery terms have been agreed.
Policy updates
LBG Software may update this policy to reflect changes in our services, technology, legal requirements or business practices. The latest version will be published on this website with an updated last-updated date. Where required by applicable law, we will provide additional notice of material changes.